pj999 Terms and Conditions

Pj999 (referred to herein as "we", "the Platform", or "the Company") provides an online gaming and entertainment service for players in Bangladesh. These Terms and Conditions ("Terms") apply to your use of the website pj999.bio and any associated mobile applications, services, or platforms.

The following key terms are defined as used throughout these Terms:

• "User" or "Player" — A person who is registered on pj999 and is actively using the platform.
• "Account" — The user's personal pj999 profile, through which all platform services are accessed.
• "Funds" — Real money held in the user's account.
• "Bonus Balance" — Funds awarded as prizes or promotions that must meet specific conditions before they can be withdrawn.
• "Wagering Requirement" — The obligation to wager a set amount before bonus funds can be withdrawn.

To open an account with pj999, you must meet all of the following requirements. Failure to meet any one of them means you are not eligible to use pj999, and we reserve the right to close your account.

• You must be 18 years of age or older.
• You must be a real individual — accounts cannot be opened on behalf of an organization or company.
• Each person may only register one account. Creating multiple accounts using the same identity, device, IP address, or payment method is strictly prohibited.
• All information provided at registration must be truthful, accurate, and up to date.
• Keeping your account password secure is your responsibility. Sharing your password with any third party is strictly prohibited.

After registration, we may request additional documents for identity verification at any time — such as a national ID, passport, or Mobile Banking/Nagad account details. Withdrawals may be put on hold until verification is complete.

Deposits on pj999 can be made via Mobile Banking, Nagad, and Rocket. All deposits are processed instantly. Please keep the following conditions in mind when making a deposit:

• The minimum deposit amount is BDT 200. The maximum limit per single transaction is stated on the platform.
• Deposited funds may only be used for gaming on pj999.
• Depositing from a third-party account is strictly prohibited. The person making the deposit must be the same individual who holds the account.
• If a deposit is delayed due to a technical issue, please contact our support team.
• Deposits are generally non-refundable once processed, though our support team may consider exceptions in special circumstances.

Withdrawing funds from pj999 is straightforward, but there are important conditions that all players must follow.

• The minimum withdrawal amount is BDT 500.
• Withdrawals can only be made to the same payment method used for the original deposit.
• KYC (Know Your Customer) verification is mandatory for first-time large withdrawals.
• Withdrawals are typically processed within 15 minutes to 24 hours. Unverified accounts may experience longer processing times.
• To withdraw from your bonus balance, you must fully meet the wagering requirements tied to that bonus.
• Pj999 reserves the right to temporarily suspend any withdrawal in cases of suspicious activity.

If you experience significant delays or any issues with your withdrawal, please contact our 24/7 support team. We aim to resolve all cases within 72 hours.

Pj999 offers a range of bonuses and promotions — including a welcome bonus, daily cashback, reload bonuses, and VIP rewards. Each bonus has its own specific terms, but the following general conditions apply to all bonuses:

• Every bonus offer has an expiry date. Any unused bonus will be automatically cancelled once it expires.
• Withdrawing bonus funds typically requires meeting a wagering requirement of 10x to 30x. The exact conditions are listed on each bonus page.
• If a single individual attempts to claim bonuses through multiple accounts, all bonuses will be cancelled.
• The welcome bonus is available to new members only and can be claimed once.
• Pj999 reserves the right to modify, suspend, or cancel any bonus offer at any time.

All games on pj999 are powered by internationally certified RNG (Random Number Generator) systems. Every game outcome is completely random and never predetermined.

• Every game has its own rules. Please read them before you start playing.
• If a technical error occurs during a game, that round will be voided and the wager amount will be refunded.
• In Live Casino games, the dealer's decision is final; however, the support team will review cases involving technical errors.
• Any dispute regarding a game outcome must be reported to support within 48 hours.

By playing on pj999, you acknowledge that gaming is a form of entertainment and that winning is never guaranteed. Any financial losses from wagering are entirely your own responsibility.

The following activities are strictly prohibited on pj999. Violations may result in account closure and forfeiture of all balances:

• Playing using bots, scripts, or automated software.
• Using multiple accounts to exploit bonus offers.
• Attempting to gain unauthorized access to another user's account.
• Using pj999 for money laundering or any other illegal financial activity.
• Attempting to bypass the platform's security measures.
• Harassing, abusing, or threatening other players.
• Attempting to gain an unfair advantage through chargebacks or payment disputes.

Pj999 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of these Terms and Conditions.
• Registering with false or inaccurate information.
• Involvement in fraudulent or deceptive activity.
• In compliance with a court order or government directive.
• Due to prolonged inactivity (more than 12 months).

Users may also request account closure at any time. Eligible balances can be withdrawn before the account is closed, provided the verification process has been completed.

Pj999 treats the protection of your personal information as a top priority. Our full Privacy Policy Privacy Policy page Available. In brief:

• Your personal information will never be sold to third parties.
• All data is protected with SSL encryption.
• Information may be disclosed to authorities when required by legal obligation or for security investigations.
• You have the right to request correction or deletion of your personal data.

Pj999 is committed to responsible gaming. We want every player to experience gaming as a source of entertainment — not a cause of addiction or financial hardship.

• You can set daily, weekly, or monthly deposit limits for yourself.
• You may apply for a temporary break or self-exclusion at any time.
• If you find it difficult to control your gaming, our support team is here to help.

To learn more about Responsible Gaming, visit our Responsible Gaming page View.

Pj999 is not liable for:

• Where a game or transaction fails to complete due to an internet disconnection.
• Where a transaction is delayed due to an issue on the part of a third-party payment provider.
• If account information is compromised due to the user's own negligence.
• In the event of service disruption caused by natural disasters, cyberattacks, or other circumstances beyond our control.
• Where a specific service must be suspended due to legal or regulatory restrictions.

For any questions or complaints regarding these Terms or any pj999 service, please contact our support team. We are available 24/7, seven days a week.

• Support channel: Live Chat (available after logging in to the platform)
• Email: [email protected]
• Response time: typically within 24 hours

Disputes will first be addressed through direct negotiation. If no resolution is reached, the matter will be settled through a mutually agreed mediator. These Terms are governed by applicable law.