pj999 Privacy Policy

Pj999 (referred to as "we", "the platform", or "pj999.bio") is a trusted online gaming and entertainment service for players in Bangladesh. We believe your personal privacy is a fundamental right — and protecting that right is our responsibility.

This Privacy Policy ("Policy") explains what personal information pj999 collects, how it is used, who it may be shared with, and the measures we take to keep your data secure. This Policy applies to pj999's website, mobile application, and all related services.

By using pj999, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please contact our support team before continuing to use pj999.

Pj999 only collects the information needed to provide you with the best possible service. We do not gather unnecessary or excessive data. What we collect falls into three main categories:

a) Information you provide directly:

• At registration: name, mobile number, date of birth, password.
• During KYC verification: National ID number or passport details.
• At payment: mobile banking number (Mobile Banking / Nagad / Rocket).
• When contacting support: a description of your issue and your contact details.

b) Automatically collected information:

• Device information: operating system, browser version, screen resolution.
• Network information: IP address, internet service provider name.
• Usage data: login times, games played, session duration.
• Cookies and tracking technologies (detailed below).

c) Information received from third parties:

• Transaction confirmation data from the payment gateway.
• Risk assessment data from fraud prevention services.

Summary of Data Collected:

Pj999 uses the information it collects only for specific, legitimate, and transparent purposes. We never use your data for anything unnecessary.

• Account Management: To verify registration and login and ensure account security.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Identity Verification: To complete the KYC process and verify your age.
• Service Improvement: To identify platform issues and improve the user experience.
• Security & Fraud Prevention: To detect suspicious activity and keep accounts secure.
• Contact: To provide important account updates, transaction confirmations, and customer support.
• Responsible Gaming: To identify excessive gaming patterns and offer assistance when needed.
• Legal Obligations: To meet our obligations under applicable laws and regulations.
• Promotional Communications: To inform you about bonus offers and promotions, subject to your consent.

Cookies are small text files stored in your browser. pj999 uses cookies to enhance your experience and keep the platform running smoothly. We never use cookies to collect sensitive information.

Types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Performance Cookies: Used to understand which pages on the platform receive the most visits and where issues are occurring.
• Functionality Cookies: Helps remember your language preference, game settings, and other personal preferences.
• Analytics Cookies: Used to analyze platform usage and improve our services.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some pj999 features.

Pj999 never sells your personal information. However, in certain limited circumstances, data may be shared in order to deliver our services:

• Payment Providers: Mobile banking services such as Mobile Banking, Nagad, and Rocket are used to process transactions. These partners also adhere to strict privacy policies.
• Security Services: Limited data may be shared with specialist technology providers for fraud prevention and identity verification purposes.
• Legal Authorities: We may be required to share information with authorities in response to court orders, government directives, or lawful investigations.
• Business Transfer: In the event of a business merger or acquisition, data may be transferred to the new owner; however, the terms of this policy will remain in effect.

Pj999 does not retain your information longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Account Information: For the full duration your account is active, and up to 5 years after closure (as required by law).
• Transaction Records: Retained for a minimum of 5 years in accordance with financial regulations.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last for a maximum of 1 year.
• Support Contact: Retained for up to 2 years after the issue is resolved.
• KYC Documents: After verification, retained in accordance with legal obligations.

Once the specified retention period ends, data is securely deleted or anonymized so that you can no longer be identified.

Pj999 respects your data rights. The following rights belong to you and can be exercised at any time:

To exercise any of the rights listed above, please contact our support team. We typically respond to requests within 30 days.

Pj999 is for users aged 18 and above only. We do not knowingly collect personal information from minors, nor do we provide services to them.

Age verification is in place at the time of registration. Should any minor's data enter our system for any reason, it will be deleted immediately and the associated account will be closed.

Pj999 uses multiple layers of security to protect your information, maintaining strict safeguards both technically and organizationally.

• SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): OTP verification is available for added account security.
• Firewall & DDoS Protection: Advanced cybersecurity measures are maintained at the server and network level.
• Regular Audits: Third-party security experts conduct regular audits of our systems.
• Access Controls: Staff are only granted access to the information they need to perform their role.
• Data Backup: Regular backups are performed to prevent data loss in the event of a technical issue.

Pj999 may update this Privacy Policy from time to time, due to new features, legal changes, or technical improvements.

For significant changes, we will notify you at login or via a message to your registered mobile number. Continued use of pj999 after any changes constitutes acceptance of the updated policy.

The "Last Updated" date at the top of this page always reflects the most recent version. To access a previous version, please contact our support team.

For any privacy-related questions, concerns, or rights requests, please reach out to our support team. We're available 24/7, every day of the week.

• Live Chat: Available after logging in to the pj999 platform (the fastest option).
• Email: [email protected]
• Response Time: Typically within 24 hours.

Your privacy is our top priority. We take every request seriously and work to resolve it as quickly as possible.